Understanding the Claims Process
- Once there has been confirmed damage (Inspection by Project Manager) to your home, contact your Insurance Agent’s office to file your roof claim. Request to have the Adjuster make an appointment to inspect your roof. The Adjuster typically looks at your roof within 5 – 7 days of filing the claim.
- The Insurance Adjuster will call you to make an appointment to inspect your home. Be sure to get the Adjuster’s name and telephone number. Once the appointment is set, contact your Project Manager to give them the time, date, Adjuster’s name and telephone number.
- The Adjuster will create an estimate based on the damage that is found during his inspection. The Insurance Company will then issue a check and mail it along with the Adjuster’s summary.
- If you have a mortgage on your home, the check will likely be made out to the Homeowner and the Mortgage Company. Contact your Mortgage Company and ask their Insurance Department for details on the process to get the check endorsed. DO NOT sign the check unless requested by the Mortgage Company, in case the check gets lost in the mail.
- Once you have received and deposited the initial check, we are ready to start your project. ALWAYS REMEMBER, it is never a good idea to pay money up front for a roofing project.
- Upon completion, your Project Manager will collect the initial insurance money/deductible and go over the inspection checklist with you. Please note any items that need attention (if any) and sign the final inspection checklist. Sometimes, your Mortgage Company will request a final inspection.
- Your Project Manager will send a final invoice to your Insurance Company to have any additional money due released for your completed job.
- Please contact your Project Manager to pick up the 2nd check for the total remainder due.